Refund Policy

Effective Date: [1 December 2023]

1. Introduction

Thank you for choosing [PCPAL IT] (“we,” “our,” or “us”). We strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the terms and conditions under which we offer refunds for our services.

2. Refund Eligibility

Refunds are only considered if we are unable to provide resolution.

b. Service Not Provided
If the service you purchased was not delivered or denied.

c. Technical Issues
If you experience significant technical issues and we are unable to resolve them, you might be eligible for a refund.

3. Non-Refundable Items

The following items are generally non-refundable:

a. Subscription Fees
Fees for subscription-based services or products are typically non-refundable once the subscription period has started.

b. Technical Services
Fees for technician or personalized services are non-refundable once the work has commenced.

c. Digital Products
Fees for digital products (e.g., websites, app and cybersecurity) are non-refundable once the product has been delivered.

4. Refund Request Process

To request a refund, please follow these steps:

a. Contact Us
Submit a refund request via email to billing@pcpalit.com include your order number, a description of the issue, and any supporting documentation or evidence.

b. Review and Response
Once we receive your refund request, we will review it and respond within 5 business days. We may request additional information to process your request.

c. Refund Processing
If your refund request is approved, we will process the refund to your original payment method within 7 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Partial Refunds

In certain cases, partial refunds may be issued. This may occur if only part of the service was unsatisfactory or if we can resolve the issue to a satisfactory extent without a full refund.

6. Chargebacks

If you file a chargeback with your bank or credit card company before contacting us, it may delay the resolution of your refund request. We encourage you to contact us first to address any issues or concerns.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us at:

www,pcpalit.com
billing@pcpalit.com

Call 252-250-690